Effective Date: August 14, 2026

Charlotte Natural Wellness, Inc. ("Charlotte Natural Wellness," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains how we collect, use, protect, and handle information when you visit or use:

https://ic.charlottenaturalwellness.com/

By using our website or submitting information through our forms, you acknowledge the practices described below.

1. Information We Collect

We may collect information that you voluntarily provide, including:

First and last name

Email address

Mobile telephone number

Other telephone numbers

Appointment and scheduling information

Information submitted through contact or registration forms

Information submitted when requesting services or information

Information you provide when communicating with us

Information related to programs, events, or services you request

We may also automatically collect limited technical information when you visit our website, including:

IP address

Browser type

Device type

Operating system

Pages viewed

Date and time of website visits

Referring website

Website usage and interaction information

Please do not submit sensitive medical or health information through a general website form unless the form specifically indicates that it is intended to collect that information.

2. How We Use Information

We use collected information for legitimate business and service purposes, including:

Responding to questions and inquiries

Responding to requests submitted through our website

Scheduling appointments

Confirming appointments

Sending appointment reminders

Providing requested services and information

Communicating with customers and prospective customers

Registering users for requested programs or events

Processing payments when applicable

Sending requested email communications

Sending SMS communications when you have provided the appropriate consent

Improving our website and services

Understanding website traffic and usage

Maintaining website security

Preventing fraud, abuse, or unauthorized activity

Complying with applicable laws and regulations

3. SMS and Text Message Privacy

If you voluntarily provide your mobile telephone number and consent to receive SMS messages, Charlotte Natural Wellness, Inc. may use your number to send messages related to the purpose for which you provided consent.

Depending on the consent provided, messages may include:

Appointment confirmations

Appointment reminders

Scheduling communications

Responses to inquiries

Service-related notifications

Information about requested services

Marketing and promotional messages when separately authorized

Marketing SMS consent is optional and is not required to purchase services.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.

4. SMS Consent and Opt-In Information

SMS consent is collected through an applicable website form where the user voluntarily provides a mobile telephone number and affirmatively selects the SMS consent checkbox.

SMS consent checkboxes are not pre-selected.

Marketing SMS consent and non-marketing SMS consent are separately presented where applicable.

We maintain records of SMS consent for compliance and communication purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website and understand how visitors use it.

These technologies may collect information such as browser type, device information, pages visited, website interactions, and general website traffic information.

We may use cookies and tracking technologies to:

Maintain website functionality

Remember preferences

Analyze website traffic

Measure website performance

Improve our website and services

Maintain website security

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

7. Information Sharing

We may use service providers that help us operate our business and provide requested services, such as website hosting, scheduling, payment processing, customer support, email delivery, SMS delivery, analytics, and website security.

Information may also be used or disclosed when necessary to comply with applicable law, respond to lawful requests, protect our rights and property, protect the safety of individuals, or prevent fraud or unauthorized activity.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Email Communications

If you provide your email address, we may use it to respond to inquiries, communicate about appointments or requested services, and provide information you have requested.

If you separately subscribe to marketing emails, you may unsubscribe at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing emails does not prevent necessary service-related or administrative communications.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

Request access to certain personal information

Request correction of inaccurate information

Request deletion of certain information

Withdraw consent for applicable marketing communications

Unsubscribe from marketing emails

Opt out of SMS messages by replying STOP

Some information may need to be retained when required for legal, regulatory, security, business, or service-related purposes.

To make a privacy request, contact us using the information below.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, respond to requests, maintain business records, comply with applicable legal requirements, resolve disputes, maintain security, and enforce our policies.

11. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security, content, or policies of websites that we do not operate.

We encourage users to review the privacy policy of any external website before submitting information.

12. Children's Privacy

Our SMS program and website are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18 through our SMS program.

If you believe that an individual under 18 has provided information to us, please contact us so that we can review the situation and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, communication practices, or legal requirements change.

When we make changes, we will update the Effective Date at the top of this page.

14. Contact Us

For questions or requests concerning this Privacy Policy, contact:

Charlotte Natural Wellness, Inc.

10722 Carmel Commons Blvd, Suite 450
Charlotte, NC 28226
United States

Phone: (704) 543-5540
Email: [email protected]

Website: https://ic.charlottenaturalwellness.com/

Last Updated: August 14, 2026