Effective Date: August 14, 2026

These Terms and Conditions ("Terms") govern your use of the Charlotte Natural Wellness, Inc. website:

https://ic.charlottenaturalwellness.com/

By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

1. Program Name and Description

Program Name: Charlotte Natural Wellness, Inc.

Charlotte Natural Wellness, Inc. uses SMS messaging to communicate with customers and prospective customers regarding inquiries, appointment scheduling, appointment confirmations, appointment reminders, and other service-related communications.

Users who separately provide marketing consent may also receive promotional messages regarding Charlotte Natural Wellness, Inc. services, programs, educational resources, events, and special offers.

Message frequency varies. Message and data rates may apply.

2. SMS Consent

SMS messages are sent only to individuals who have provided the applicable consent.

SMS consent is voluntary and is not required as a condition of purchasing goods or services.

Marketing consent is separately obtained from consent for non-marketing or service-related messages where applicable.

3. Opting Out of SMS

You can cancel the SMS service at any time.

To stop receiving messages, reply STOP to any message from Charlotte Natural Wellness, Inc.

After you send STOP, you will receive a confirmation message and will no longer receive applicable SMS messages unless you provide consent again.

To rejoin, you may opt in again through the original website form or another available consent method.

4. SMS Help and Customer Support

If you need assistance with the messaging program, reply HELP to any SMS message.

You may also contact Charlotte Natural Wellness, Inc. directly:

Phone: (704) 543-5540
Email: [email protected]

5. Message and Data Rates

Message and data rates may apply to messages sent to you and messages you send to us.

Message frequency varies.

For questions about your mobile phone plan, messaging plan, or data plan, contact your wireless carrier.

6. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by factors outside the control of Charlotte Natural Wellness, Inc., including carrier networks, wireless coverage, device limitations, or other technical conditions.

7. Privacy Policy

Your use of our website and participation in our SMS program is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect personal information and SMS consent information.

Privacy Policy: https://ic.charlottenaturalwellness.com/privacy-policy

8. Website Use

You agree to use the website only for lawful purposes.

You may not:

Attempt to gain unauthorized access to the website

Interfere with website security or operation

Upload malicious software

Submit fraudulent or misleading information

Copy or commercially exploit website content without authorization

Use the website in violation of applicable law

9. Health and Wellness Disclaimer

Information provided on this website is for general educational and informational purposes.

Website content is not intended to replace individualized medical evaluation, diagnosis, treatment, or professional medical advice.

Do not rely on website content as a substitute for appropriate professional healthcare.

Do not discontinue medication or delay seeking professional medical care based solely on information obtained from this website.

This website is not intended for medical emergencies.

10. Appointments and Services

Submitting an inquiry or appointment request does not guarantee an appointment.

Appointment availability, pricing, cancellation policies, payment requirements, and service terms may vary.

Additional terms may apply to specific services, appointments, programs, or purchases.

11. Age Restriction

The website and SMS program are intended for individuals 18 years of age or older.

By using the SMS program, you represent that you are at least 18 years old.

12. Intellectual Property

Website content, including text, graphics, logos, images, videos, educational materials, designs, and branding, belongs to Charlotte Natural Wellness, Inc. or is used with appropriate authorization.

You may use website content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, or commercially exploit website content without written permission.

13. Third-Party Services

Our website may connect with external services used to support website functionality, scheduling, payments, communications, or other business operations.

Use of an external service may be subject to that provider's own terms and policies.

14. Website Availability

We attempt to keep the website available and functioning properly, but we do not guarantee uninterrupted, error-free, or continuous availability.

We may modify, suspend, or discontinue portions of the website at any time.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Charlotte Natural Wellness, Inc. and its owners, employees, contractors, practitioners, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the website or SMS program.

Nothing in these Terms excludes liability that cannot legally be excluded.

16. Governing Law

These Terms are governed by the laws of the State of North Carolina, except where applicable law requires otherwise.

17. Changes to These Terms

Charlotte Natural Wellness, Inc. may update these Terms when necessary.

Updated Terms will be posted on this page with a revised Effective Date.

Your continued use of the website or SMS program after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

18. Contact Information

Charlotte Natural Wellness, Inc.

10722 Carmel Commons Blvd, Suite 450
Charlotte, NC 28226
United States

Phone: (704) 543-5540
Email: [email protected]

Website: https://ic.charlottenaturalwellness.com/

Privacy Policy: https://ic.charlottenaturalwellness.com/privacy-policy

Last Updated: August 14, 2026